Frequently Asked Questions


Answer: Yes you can. However, 3rd party shipping requires the billing address of the UPS Account number associated with it.


Answer: Fanovo Industries has established the following policy and procedures in order to expedite the entire return process for you. Don’t want it? Don’t worry – returns and exchanges are easy and are returnable up to one year from purchase date. Simply follow the Returns Claim Process below. Please note, all credits will be issued only after authorization and/or inspection by Fanovo Valve.

Answer: Need to make a return? Please follow the steps below:

STEP 1 Contact our Customer Service department at info@fanovogroup.com
STEP 2 If instructed by Customer Service, complete RGA form or Fanovo Defective Questionnaire
STEP 3 Return product (s) in its original packaging at own expense unless factory defect or Fanovo Valve error.

Once approved, credits will be issued within 7 days of the product(s) being returned. If you have not received your credit, please contact a customer service representative.

Answer: There is a minimum 15% restocking fee on all returned items unless factory defect/Fanovo Valve error. Returns of Add-A-Valves® and special assembled products will have a minimum 25% restocking fee

Answer: Products with private labeling will not be returnable unless defective.
Products that have been oxygen cleaned will not be returnable unless defective.
Products must be reviewed within 30 days of purchase for errors. After 30 days private labels and custom products cannot be returned.

Answer: Products that have been discontinued or assembled will not be returnable unless defective or Fanovo Valve error.